We accept returns within 30 days of delivery for unused items in their original condition. Email us at your email to start a return and we will provide the return instructions.

Orders within the UK typically arrive in 7 - 12 days. You will receive tracking information as soon as your order has been dispatched.

Yes — we offer free standard UK shipping on all orders unless otherwise stated at checkout.

No — at the moment we only ship within the United Kingdom to ensure fast delivery and reliable service.

Yes — HeatCloud™ uses low-voltage heating technology with built-in temperature control to prevent overheating. It’s designed for safe, everyday home use.

The blanket can be washed by hand or on a gentle machine cycle once the detachable heating controller is removed. Instructions are included with every order.

Once your order has been processed and shipped, you will automatically receive a shipping confirmation email. This email contains your tracking number and a direct tracking link so you can follow your package in real time.

Please allow 1–3 working days after placing your order for your tracking information to update.